Support

Common questions

My PDF didn't parse — what should I do?

LabLens recognizes Quest Diagnostics, LabCorp, MyChart/Epic, and most generic-format thyroid PDFs. If yours isn't recognized: try "Scan paper report" with your camera, or "Enter values manually" instead. Or email a sample (with personal info redacted) to the address below.

How do I scan a paper report?

On the Dashboard, tap "Add panel" → "Scan paper report". Your camera launches with the iOS document scanner; line up each page and tap to capture. LabLens runs on-device OCR (Apple Vision) on the captured images — nothing leaves your phone. You'll get a verify screen where you can correct any low-confidence values before saving.

How do I cancel my subscription?

Open the iOS Settings app → tap your name at the top → Subscriptions → LabLens Premium → Cancel. Or, in LabLens, go to Settings → Subscription → Manage subscription.

Lifetime vs annual — which should I pick?

Up to you. Annual is $49/year; Lifetime is $89 once. Lifetime breaks even after ~22 months.

Where is my data stored?

Locally on your iPhone. See the Privacy Policy for details.

Can I export my data?

Yes — open Settings → Export all data (CSV). You get a long-format CSV with every biomarker value across every panel, suitable for import into any spreadsheet or other tracker.

Contact

Bug reports, feature requests, or anything else: abdessamad.chokri@outlook.com.